Client success representative at ProtopVA | Torre

Client success representative

To lead the business industry in scaling and outsourcing strategies while providing a healthy and prosperous environment.
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Full-time

Legal agreement: Depends on the location of the candidate

Currency exchange and taxes to be paid by:

Company

Base compensation USD5/hour

+ Bonuses

+ 100% remote job

Non-negotiable
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Remote (for Peru residents)
Remote (for Costa Rica residents)
Remote (for Colombia residents)
Remote (for Cuba residents)
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Visa sponsorship: No
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Published almost 3 years ago

Responsibilities & more


👋 Call & Qualify Leads: • The leads will be provided to them every single month. • Use VoIP phone (Dialpad, Google Voice, Nextiva, etc) to make calls and qualify leads– Learn English and/or Spanish scripts to know what to say in order to qualify Leads • Call and tag leads as “cold”, “warm” or “hot” based on their interest level • Call or text potential leads over the phone and offer information about the loans that the company offers to find out who would be interested in working with the company • Perform warm calls to verify information when the company receives an inquiry 👋 Book Appointments: • Send DMs to get the potential client (the lead), to book a call with the client’s company to learn more about their services • Continue the DM conversations, with the goal of getting the lead interested in learning more • Send more information on how to schedule and book a call/appointment with the company’s owner or representatives • Use Calendly or similar call booking software to handle sales calls 👋 Lead Generation & List Building: • Look for new prospects/leads, they already have many prospects on a list however the VAs will search as well for potential prospects. • Find new leads by using social media by following hashtags, and “check-ins” on Facebook, Tik Tok, Instagram etc. • Keep track of how many people have been reached out to, sent messages, etc. • Create a Google Sheets doc to keep track of everything including Social media/ URL/username, date when they connected, date when the message with the booking link was sent, etc. • Keep track of analytics and dates to understand conversion metrics • Find people within the target of the client, the client should share who the ideal customer is and the type of lead the VA should be looking for. • Look for high-level people, usually, the VP of Sales, VP of Marketing, Executive Vice President (EVP), Director of Sales, Entrepreneur, Consultant, and Directors, to join speciality networking or industry-specific groups. 👋 Social Media Outreach: • Find ideal contacts/leads/clients and reach out to them via DM (Direct Message) • Follow the scripts provided but must also take the initiative to know how to answer • Have written conversations as naturally as possible, and focus on trying to help keep track of who they’re in touch with and qualify leads into the client’s CRM system • The research focused on the client’s buyer persona (ideal client for the company) through hashtags or other accounts • Send and receive DM messages from/to leads through the client’s social media accounts (TikTok, Instagram, etc.) • Reach out privately pretending to be the client, and then connect with them, and find out if they need help with anything. • Open up the conversation in a cool, low-key way (not hard sales at all) • Pre-qualify the person to see if they’re a good fit to work with the client
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