Service Desk L1 Engineer in Scottsdale, Arizona (Onsite) at E-Solutions | Torre
Service Desk L1 Engineer in Scottsdale, Arizona (Onsite)
trending_up Invest in Torre
E-Solutions

Service Desk L1 Engineer in Scottsdale, Arizona (Onsite)

E-Solutions
Posted by
Zainab Tyagi
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Base compensation USD20/hour

+ Health insurance

Non-negotiable
location_on
Arizona 101 Loop, Scottsdale, AZ, USA
Posted 11 months ago

Responsibilities

Hope you are doing great! This is Zainab, and I’m a Technical Recruiter with E-Solutions, a diversity-inclusive global workforce solutions company headquartered in San Jose, California. I was reviewing your resume and wanted to share this amazing, fast-moving opportunity that seems like a great fit for a dynamic professional like you. Below is the job description for your reference. Job Title: Service Desk L1 Engineer Job Location: Scottsdale, Arizona (Onsite) Responsibilities: * Provide L1 technical support by resolving technical issues through phone, chat, and email. * Handle all inbound requests in the service desk and correctly log incidents and faults, categorizing and prioritizing them according to procedures. * Diagnose and quickly resolve a wide range of Windows and application issues. * Troubleshoot internet and VPN-related issues. * Escalate issues beyond the L1 scope to appropriate resolver groups using the IT ticketing system. * Install, upgrade, support, and troubleshoot printers and computer hardware. * Manage email accounts and distribution lists on Office 365. * Handle user account administration, including creation, management, and password resets in Active Directory. * Customize and configure desktop hardware to meet specifications and business standards. * Assist end users with basic software, hardware, and peripheral operations. * Manage and document incidents, issues, and problems in the ITSM tool. * Provide on-call support when required. * Coordinate MIM tickets efficiently by engaging resolver teams. * Troubleshoot laptop, desktop, tablet, and mobile device issues. * Maintain good understanding of networking, virtualization, and web-based applications. * Ensure timely and accurate resolution of user issues, maintaining a customer-first approach. * Identify and escalate critical incidents that may impact production. * Maintain strong queue management in the service desk. Technical Skillset (Good to Know): * Active Directory * Citrix * Office 365 * Microsoft Windows * Android/iOS operating systems * SharePoint * VPN troubleshooting * Mobile Device Management * Excel reporting (nice to have) * ITSM tools such as ServiceNow or Remedy Required Background: * Any graduate * 3 years of experience in a service desk environment * Hands-on experience with Jira Service Desk, ServiceDesk, Windows Server
This job post is closed.