About the OrganizationSmartCourse.io is a NEW high-growth, accelerated, technology-based, social impact startup optimizing education and healthcare for kids with special needs and their caregivers. Caregivers like parents, educators, and health professionals spend too many years and too much money trying to treat kids with special needs or mental health issues. Our products help them to do it in weeks, for a fraction of the cost, using digital products to educate these caregivers on how to best care for and teach kids with special needs so that they can meet their social, behavioral, and academic goals.We also plan to make technologies that optimize individual learning and caregiving for schools/educators, parents, and health professionals (B2B and/or B2G). We also plan to offer our products to large enterprises to include them as part of their health benefits for their employees with special needs or with family members who have special needs.Ever present is the end in mind: revolutionizing the education and healthcare systems for all kids everywhere since the whole world will soon have access to the internet. We are already on our way to achieving this by working with:World-leading health professionals (e.g. psychiatrists, psychologists, behavioral therapists, etc.)Educators (e.g. school admins, special education teachers, etc.)Startup mentors, advisors, and incubators/accelerators (e.g. Teachable’s EdTech Incubator, Startup Boost’s Pre-Accelerator, Hubspot’s Growth Accelerator, HealthVenture’s HealthTech accelerator, the world's largest EdTech accelerator StartEd, and YCombinator's Startup School) Our advisers include professors, researchers, EdTech founders, HealthTech founders, product managers, venture capitalists, and investors.What have we achieved?Around 90% of startups fail. Most businesses take 2-5 years to become profitable.We became profitable in just 1 month. In our 1st year, without spending any money on marketing or engineering, we’ve acquired over 80 thousand users, over 4400 email subscribers, over 400 customers, and over $100k in revenue. Based on our demand and feedback, we know our products are both life-changing and deeply needed.Duties & ResponsibilitiesWe are looking for many different kinds of professionals you can see on our careers page: smartcourse.io/careers(Here are some keywords for the algorithm) Operations Manager, project manager, project coordinator, project assistant, project manager remote, operations supervisor, operations analyst, operations coordinator, operations assistant, operations specialist, operations associate, agile coach, agile project manager, accounting manager, accounting internship, accounting assistant, and/or agile product owner to coordinate and oversee our organization’s operations. The specific duties of an operations manager include project management, operations management, formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during the course of business.)Take ownership of our team's OKRs & KPIs, and deliver in advance of deadlines with Agile Methodology using Asana, Slack, and GSuiteImprove our products, satisfaction scores, NPS, and our north star metric (# of products per user) using hard skills explained throughout the applicationEnsure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesHelp the organization’s processes remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer serviceEmbody our team-wide core values of autonomy, growth mindedness, individual and group empowerment, selflessness, fearlessness, and perseverance, and our team-specific values we'll be looking for throughout your applicationDisplay exceptional interpersonal, written, and verbal communication skills (proactive communication)Have a passion for social change, learning, education, healthcare, technology, and/or startupsSkillsAble to manage a variety of teams, projects while meeting weekly goals.Address customer issues and provide value to new and current customers.Ensure the completion of primary and secondary KPIs.Proven work experience as operations manager or similar roleKnowledge of organizational effectiveness and operations managementExperience budgeting and forecastingFamiliarity with business and financial principlesExcellent communication skillsLeadership abilityOutstanding organisational skillsDegree in Business, Operations Management or related field OR equivalent track recordTeam-Wide RequirementsMust have at least 2 years of professional work experience or equivalent (e.g. research, internships, demonstrated skill)Have a track record of success in academic and/or professional settingsWilling to work as an intern or early-stage employee in exchange for a kickass learning experience, commission, bonuses, profit-share, and/or an equity-based payment plan depending on your performance (determined over a 14 to 30 day trial period and discussed on an individual basis.)Full-time (40+ hours/week) (Preferred) OR Part-time (20+ hours/week)For an immediate start, end dates are negotiable throughout the year.We’re based in NYC, but all positions can be entirely remote, and we’ve had many outstanding colleagues all over the world.Our work day is from 10AM-6PM ET and we’ll consider candidates with a maximum + or - 6 hours time difference. Daily standups and team meetings are at set times, and you would need to be available for those:At minimum10AM - 11:30AM ET every weekday10AM - 1PM ET on Mondays5PM - 6PM ET on Wednesdays3PM - 6PM ET on FridaysAre skilled (or wishes to be) in, team building games, Among Us, Super Smash Bros. Ultimate, and/or a team-building game of your choosing!Some reasons you might be interestedYou want to hone your creative media skills, UI/UX design, or full stack web development skills and see how they perform in a business contextYou are looking to start your own company, dive into entrepreneurship, or want a fast-tracked career towards an executive position (e.g. technical co-founder CTO/CPO or COO/CFO)You want to bring your interests in child development, research, education, or clinical work into a more applied setting and translate it into actions that are directly relevant to familiesYou want to collect data from parents, practice data analysis skills, and present findings in relevant settingsYou want to meet and network with leading professionals in the field (educational psychologists, clinical psychologists, educational specialists, etc.)You want to get involved in the Education Technology and/or Healthcare Technology / MedTech spaces which are growing exponentially, especially for students with special needsYou’re interested in entrepreneurship, startups, and/or technology and want to put your interests to good useYou want high-impact work experience to help you grow quickly with leadership development and career support from our serial entrepreneur founder who built and helped build over a dozen 6-figure businesses, one of which was another startup with over $2 million of funding commitment, and all of them launched within less than 1 yearMore OpportunitiesWe’re recruiting all across the organization so you might be interested in: research, media, content marketing, sales, product management, UI/UX design, full stack web development, recruiting, accounting, legal, project management, agile methodology, just to name a few. We could use help in all departments, so this is a rare opportunity to get in on the ground floor and secure an executive position.Please visitOther open roles: https://smartcourse.io/careersWebsite: https://smartcourse.ioIdentity Document: https://bit.ly/sc-identity... be growing very quickly over the next semester.ClosingIf you might be interested in hearing more about this, we'd appreciate the opportunity to meet you.We have been truly inspired by the interest, alignment, and professional caliber so far.We look forward to hearing from you,Smart Course TeamSmart Course | smartcourse.ioJob TypesFull-time Associate or Intern, Part-time Associate or Intern, Summer InternshipAll ApplicationsALL APPLICATIONS MUST BE SUBMITTED THROUGH OUR CAREERS PAGE TO BE CONSIDERED: https://smartcourse.io/careers
