The Workfront Designer role is responsible for the operational health, adoption, and ongoing success of our enterprise Workfront instance supporting 10,000+ users.This role sits at the intersection of platform governance, user enablement, reporting and analytics, and day to day system administration, ensuring the platform continues to scale with business needs.Required Qualifications5+ years of hands-on Adobe Workfront administration experience in a large enterprise environment, supporting complex workflows, governed configurations, and a high volume of users across many teams and business unitsDemonstrated experience operating within a large Workfront instance that includes multiple Group Administrators, requiring strong governance, coordination, and consistency across configurations, standards, and enablement approachesAdvanced Workfront reporting and dashboard expertise, including custom reports, calculated fields, text mode, and executive-level dashboards that translate operational, adoption, and performance data into actionable insightsProven ability to design and facilitate live training sessions, office hours, and product demonstrations, translating complex platform and AI capabilities into practical, role-based use cases that drive adoption and valueStrong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needsExperience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with Adobe Support for escalationsExperience developing and maintaining Tier 0 self-service enablement, such as guides, FAQs, job aids, demos, and troubleshooting resources that reduce support volume and improve time to resolution
3 months ago