Application Support Analyst

Thumbtack

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Full-time

Legal agreement: Employment

Compensation

USD44K - 91K/year

Hybrid (United States)

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Posted about 5 years ago

• Provide support via helpdesk tickets, email, Zoom and Slack • Help agents troubleshoot and find solutions to issues they have • Provide timely resolution of problems and act as an escalation point for the team and customers • Build and maintain knowledge of the following applications: Salesforce, Five9, Quiq, Guru, Intercom, Qualtrics, Omni Channel (proprietary tool native to Salesforce), RealValidation, and Pardot • Help communicate any updates or major changes to our agents • Work with the teams to gather feedback and suggestions to improve internal tools • Take ownership of our onboarding and offboarding process with employees

About Thumbtack:

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts and name@thumbtack.com email addresses.

mission:

We help people care for their home from top to bottom — and empower small businesses nationwide to grow.

Reputation:

Signalers: 40

Domain created: Nov 1998

www.thumbtack.com/

learn more about Thumbtack

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Marco Zappacosta

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Diana Vargas (Job poster)

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