Customer Support Representative at Ancient Remedies | Torre
Customer Support Representative
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Ancient Remedies

Customer Support Representative

Ancient Remedies
Posted by
Enrique Pardo Uribe
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(4) info
Emma
Emma
You'll empower global health and wellness by leading Spanish-speaking customer support for a growing division.
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Full-time

Legal agreement: Contractor

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Candidate

Compensation
USD1k - 1.4k/month
Negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
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Posted about 1 month ago

Requirements and responsibilities

About Us: Bublishing is a dynamic self-publishing company specializing in health and wellness literature. With over 100,000 books sold across more than 100 countries, Bublishing has established itself as a leader in the niche market of health-focused publications. The company is committed to producing high-quality books and utilizing innovative marketing strategies to ensure their reach and impact. Job Description: This is a remote position. Summary: We are a company focused on selling books related to natural health and wellness. We are launching our Spanish division, and Spanish-speaking customers must be fully supported inside our existing systems (orders, email, returns) as we expand. You will be the Spanish-speaking frontline for post-purchase support: clear communication, fast resolution, and great customer experience. What You Will Do: - Respond to customer questions primarily in Spanish (email/support platform). - Help with order status, shipping timelines, address changes, and delivery issues. - Handle returns and refunds following internal policies. - Provide basic product guidance about what the book is and how to use it. You will not provide medical advice. - Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner. - Create and maintain Spanish macros (templates) and contribute to a lightweight FAQ. - Capture recurring customer questions and language, and feed it back to the Spanish team (so we improve landing pages and clarity). Must-Have Requirements: - Native Spanish writing and speaking. - Strong written English (enough to understand internal notes/policies and coordinate with a global team). - 1+ years in customer support for e-commerce/DTC (email support preferred). - Calm, empathetic communication style. - Detail-oriented and comfortable following processes. Nice-to-Have: - Experience with Shopify, Gorgias, Zendesk, or similar tools. - Experience handling chargebacks and higher-friction cases. - Familiarity with home remedies / herbal remedies context (from a customer communication perspective).
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