Customer Success Manager (SaaS) at Controla-VA | Torre
Customer Success Manager (SaaS)
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Controla-VA

Customer Success Manager (SaaS)

Controla-VA
Posted by
Pedro Sterling
Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Base compensation MXN34k/month
~USD1.95k/month

+ Commissions (~ MXN7k /month)

Negotiable
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Remote (for México residents)
Remote (for Colombia residents)
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Posted 6 days ago

Requirements and responsibilities

Role Overview: - Manage and nurture an assigned portfolio of B2B client accounts. - Lead smooth customer onboarding, product walkthroughs, and feature adoption strategies. - Monitor usage metrics and account health to proactively prevent churn and ensure long-term retention. - Conduct regular check-ins and basic account reviews to demonstrate ongoing value and ROI. - Identify growth, cross-sell, and upsell opportunities within your portfolio to hit monthly commission targets. - Partner with Product, Support, and Sales teams to voice customer feedback and optimize the overall experience. Requirements: - Advanced professional English proficiency (B2+ or C1 required for client interactions). - 1 to 2 years of experience in Customer Success, Account Management, or Client Services within a SaaS, Tech, or B2B environment. - Familiarity with CRM systems such as Salesforce, HubSpot, or similar tools. - Data-informed, proactive, and organized mindset. - Motivation to achieve both client outcomes and financial performance goals. Compensation and Benefits: - Base salary of $34,000 MXN gross per month. - Variable commission of up to $500 USD per month based on retention and expansion goals. - Total target earnings of approximately $41,000 MXN per month. - Full-time remote work scheme.
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