About the Role
At Elevate Teams, we recruit, train, and place bilingual Virtual Assistants from Latin America with U.S. independent insurance agencies. We've built an 8-figure business on a simple belief: the right person, in the right role, changes everything.
We operate under EOS. Clarity, accountability, and hustle aren't buzzwords here; they're how we run every meeting, every quarter, every hire.
We're looking for a Client Success Specialist who becomes the trusted partner for our Virtual Assistants, someone who builds relationships, drives accountability, and makes sure every VA has the support to succeed long-term.
Your Mission
Own the success, engagement, and retention of your assigned Virtual Assistants. Be their coach, advocate, and first point of contact. When a VA succeeds, clients stay longer, teams perform better, and everyone wins.
What You'll Own
Serve as the primary point of contact for assigned VAs, providing ongoing support and guidance
Build strong relationships through regular 1:1s, coaching sessions, and proactive communication
Ensure VAs understand expectations, schedules, responsibilities, and performance standards
Support onboarding, kick-off calls, and smooth transitions into client accounts
Monitor attendance, performance, and engagement, reviewing Hubstaff reports and addressing concerns early
Manage and support Performance Improvement Plans (PIPs) for underperforming VAs
Collaborate with Client Success, Operations, Training, and Finance to keep accounts running smoothly
Drive retention through consistent communication, accountability, and relationship-building
You're the Right Person If
You have 3+ years in Client Success, Account Management, Talent Success, Staffing, BPO, or a similar people-focused role, including experience leading a team as a supervisor, team leader, or manager (in BPO, staffing, or another industry)
Your English is exceptional, written and verbal
You genuinely enjoy helping people grow and succeed
You're empathetic, but not afraid of the hard accountability conversations
You're highly organized, and nothing falls through the cracks on your watch
You're comfortable with data, reports, dashboards, and performance metrics
You stay calm and professional under pressure
You thrive in fast-moving, entrepreneurial environments, not corporate ones
Bonus Points If
You've managed remote teams or Virtual Assistants before
You have experience in staffing, outsourcing, recruiting, or BPO
You're familiar with Hubstaff, Google Workspace, Notion, CRMs, or performance tracking tools
You've worked with U.S.-based clients or teams
You have exposure to the insurance industry
Our Core Values
Be Great – Always exceed expectations
Good Vibes – Bring positive energy to everything
Curious – Seek solutions, not just answers
Hustle – Act fast, think smart
Poised – Thrive under pressure
Defender – Always have each other's backs
Extreme Ownership – Own your results. No excuses.
What We Offer
Monthly compensation: $1,400 – $1,740 USD (based on experience)
Performance-based incentives
Fully remote opportunity
High-growth environment with real career advancement
Structured onboarding and ongoing coaching
PTO and U.S. holiday benefits
Anniversary and birthday bonuses
Additional team perks and wellness benefits after probation
The Standard Is Simple
If a Virtual Assistant feels unsupported, confused, or disengaged, we expect you to know before anyone else does. We don't want someone who reacts to problems; we want someone who prevents them.
If you're passionate about developing people and creating exceptional experiences, let's talk.
