Posted 7 months ago
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Responsibilities
POSITION RESPONSIBILITIES
This role is responsible for the introduction, execution of training, and deployment of Envision to Inclusive Collection hotels' Sales & Events colleagues, supporting them in achieving customer expectations. The position takes direct ownership of tasks and training processes needed to help teams adopt the company's systems in a way that creates efficient business practices, deepens customer relationships, and drives topline performance.
The role serves as a direct liaison with on-property Directors of Sales & Marketing, Directors of Sales, Operational Leaders, and General Managers, translating business objectives into real-world examples across sales and events teams to ensure systems and process competency drive efficiencies and results. Management of multiple concurrent projects is required, with reporting to the Sales and Events Systems Manager responsible for the project.
Key Responsibilities
Facilitation & Training Delivery
- Executes engaging virtual and in-person classroom sessions to guide on-property teams through the build and learning processes required for meaningful adoption of the company's systems.
- Deployment and onboarding processes include both virtual and onsite components.
Systems Deployment & Onboarding
- Leads the sales and events systems introduction, training, and deployment processes for proprietary sales and events systems across Inclusive Collection hotels.
- Guides on-property teams toward system configurations that best fit their market segment needs and team dynamics, resulting in efficient customer relationship management and revenue-driving business practices.
Training Materials Development
- Develops training materials for use by the Sales & Events team, hotels, and vendors, including slide decks, trainer notes, and instructional videos.
Vendor & Internal Team Collaboration
- Maintains relationships with internal teams globally responsible for implementing and training systems at new hotels.
- Carries out regular remote meetings and interactions with vendor counterparts throughout each project to align on project needs and progress.
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