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Responsibilities
Job Responsibilities:
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns.
- Timely feedback on the problems existing in the process, collect and sort out problems.
- Strong business sensitivity, able to grasp essential business concepts after receiving training.
- Financial knowledge and experience are preferred.
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization.
- Able to adapt to shift work. / Able to adapt to long night shift work.
Job Requirements:
- Good logical thinking ability, able to judge the real needs of users.
- Proficiency in Mandarin and English is a must.
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions.
- Effectively adjust communication methods and styles according to different objects.
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.
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