Customer Success Manager at CloudBees | Torre
Customer Success Manager
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CloudBees

Customer Success Manager

CloudBees
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD47k - 109k/year
Non-negotiable
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Understand the Customer Lifecycle and promote customers through it by inciting action • Navigate complex organizational structures and decision making processes at customer sites • Manage Onboarding processes for new customers to ramp quickly • Align with Sales to identify growth prospects and develop accounts • Proactively identify and develop plans to manage risk in assigned accounts • Create and manage escalations to resolution, working to prioritize customer requests • Conduct outreach campaigns to promote new features, product adoption and share industry best practices • Promote a customer first environment at all times. • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. • Track and hit key implementation milestones. • Align with Technical Support and Engineering to prioritize and deliver on customer needs
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