Knowledge Specialist at Recharge Payments | Torre
Knowledge Specialist
Report
Recharge Payments

Knowledge Specialist

Recharge Payments
Posted by
Manuela Vargas Jaramillo
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD71K - 113K/year
Non-negotiable
location_on
Hybrid (United States)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted about 5 years ago

Requirements and responsibilities

• As a Knowledge Specialist in the Customer Success department, you will be part of a team responsible for ensuring a quality, comprehensive and accurate library of ReCharge knowledge. This includes creating documentation for our public support and developer documentation, internal knowledge base, and training modules. • Live by and champion our values: #day-one, #ownership, #empathy, #humility. • Use your ability to simplify complex issues and technical writing expertise to create external support articles that boost the excellence of our merchants, especially during the onboarding phase and post-launch phase. • Execute on a user-journey based learning approach to ensure customers are leveraging the ReCharge platform to deliver business value. • Design, produce, and maintain customer-facing and internal product training content. This content could vary in audience from small business owners to highly technical software engineers. • Meet deadlines for content tasks. • Communicate with Product Managers and other stakeholders when product additions or changes are being developed that require documentation. • Assist with writing internal training modules, internal guides, and documentation. • When needed, assist in the ticket queue to help the overall support team achieve KPIs.
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.