Female Customer Service Manager at Megaminds Academy | Torre
Female Customer Service Manager
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Megaminds Academy

Female Customer Service Manager

Megaminds Academy
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Shared by
Gabriela Enríquez Meléndez
 1 day ago

Requirements and responsibilities

Megaminds Academy is looking for an experienced Female Customer Service Manager to lead our remote customer service team.RequirementsFemale.Minimum 3 years of managerial experience in Customer Service.Strong leadership and communication skills.Experience managing remote teams.CRM experience is a plus.Experience in Education/EdTech is preferred.ResponsibilitiesLead and manage the remote Customer Service team.Monitor team performance and KPIs.Handle escalated customer issues.Coach, train, and evaluate team members.Improve customer experience and service quality.Coordinate with other departments to ensure smooth operations.Prepare performance reports and drive continuous improvements.What We OfferCompetitive Salary.Attractive Performance Bonuses.Fully Remote Work.Career Growth Opportunities.
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