Customer Support Specialist at MailerLite

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers.We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it.You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team.What you will work onYou will handle complex customer cases that require investigation, not just template responsesYou will identify churn signals and friction patterns in your daily queue, and surface them to the right people inside the company in a structured, actionable wayYou will drive issues to resolution end-to-end, working with Technical Support and Engineering when needed - always escalating with context and a clear hypothesis, not just passing the problem alongYou will contribute to Voice of Customer: tagging patterns, flagging product gaps, and turning daily observations into insights that reach Product and LeadershipYou'll pick where you work, every dayWe embrace the remote culture. Every day you get to choose the environment that makes you most productive.Why MailerLite?You'll find every day filled with intriguing challengesYou'll grow, develop and evolveYou'll take ownershipYou'll have experts on handYou'll have stability

Customer Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

About MailerLite:

mission:

Job benefits for full-time members:

www.mailerlite.com/

Admin access needed