Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone?We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.Position DetailsRemote (Mexico only)Independent Contractor$5.50 USD per hourPaid weekly in arrearsFull-time opportunityPaid trainingTarget training start date: June 29, 2026What You'll DoHandle inbound and outbound customer calls professionally and efficientlyAssist pet owners with appointment scheduling, rescheduling, and general inquiriesFollow clinic-specific procedures, workflows, and documentation requirementsAccurately document customer interactions within CRM and scheduling systemsEscalate urgent concerns according to established proceduresMaintain a compassionate and professional tone during sensitive customer interactionsSupport veterinary clinics by providing exceptional customer service experiencesManage multiple systems and tasks while maintaining accuracy and efficiencyMeet attendance, productivity, and quality expectationsTechnical RequirementsApplicants must have:Windows 11 computer (Mac not supported)Minimum 16 GB RAMWebcamUSB headset with microphoneReliable wired high-speed internet connectionQuiet professional workspaceBackup power solution strongly preferredAbility to complete a technical verificationApplications that do not meet the minimum technical requirements may not be considered.Why Join Us?You'll become part of a team supporting veterinary clinics that make a meaningful difference in the lives of pets and their owners every day. We're looking for dependable professionals who take pride in delivering outstanding customer experiences and who understand the importance of compassion, professionalism, and attention to detail.Application ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Applicants selected to move forward will complete:Application FormPrescreen QuestionnaireVideo InterviewLive interviewFinal InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.RequirementsWhat We're Looking ForMust currently reside in MexicoPrevious call center or customer service experiencePrevious remote work experienceExcellent English communication skillsClear pronunciation with minimal accentStrong listening and problem-solving skillsAbility to follow detailed procedures and workflowsStrong attention to detailProfessional and empathetic communication styleComfortable handling emotional or sensitive customer conversationsImmediate availability preferredPreferred QualificationsHealthcare customer service experienceVeterinary industry experienceMedical office experienceAppointment scheduling experienceCRM experienceTicketing system experiencePet ownership or a strong passion for animals

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Remote Veterinary Client Support Representative

Emma

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Jason

Louis

Jason

Louis

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