Director of Customer Success at Elevate Leadership | Torre

Director of Customer Success

You'll build scalable leadership programs, driving real behavior change and measurable impact.
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Full-time

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Remote (for United States residents)
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Shared by
Laura Motta
about 1 month ago

Requirements and responsibilities


We’re hiring a Director of Customer Success at Elevate Leadership — a remote, full-time, U.S.-based role. Come join us!This is not a traditional SaaS CS role.We’re looking for someone who has actually built and run leadership development programs and can partner with senior HR leaders to drive real behavior change inside organizations.You’re a systems builder, exceptional executor who knows how to build for scale (not just manage what exists), and you’re a power user of AI to do so. You’re also collaborative by nature, an excellent communicator, and a strong relationship builder who earns trust quickly.What you’ll doYou’ll own key client relationships post-sale, partnering closely with HR leaders, orchestrating complex programs (workshops, coaching, learning), and ensuring everything we deliver drives measurable impact.You’ll manage multiple workstreams, coordinate across facilitators and internal teams, and connect the dots between client goals, program design, and business outcomes.You’ll also dig into program data and insights, packaging what’s working, what’s not, and where to go next in a way that helps leaders take action.What we’re looking for3+ years running L&D programs (not just supporting but owning)Experience managing client relationships or delivering complex programsStrong executive presence and communication skillsHighly organized with the ability to manage multiple priorities at onceDeep curiosity and strong listening skills. You ask great questions and get to the root of what clients needComfortable in a fast-moving environment and excited to build as we scaleFamiliarity with tools like Google Workspace, CRM systems, LMS/HRIS platforms, and AI tools
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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