Technical Customer Support Specialist - Remote at Tech Talent International | Torre
Technical Customer Support Specialist - Remote
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Tech Talent International

Technical Customer Support Specialist - Remote

Tech Talent International
Emma
Emma
You'll optimize global financial operations and client satisfaction through expert SaaS support and onboarding.
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Full-time

Legal agreement: Employment

Compensation
AUD70k - 85k/year
~USD49.3k - 59.9k/year
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Remote (for Australia residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

About the jobSoftware International (SI) supplies technical talent to a variety of clients. We are currently searching for a Technical Customer Support Specialist - Remote for our IT Financial Services SaaS client for their Australian office.Role OverviewOur client is seeking a Technical Customer Support Specialist to join their team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment. As a key member of our support team, you will be responsible for onboarding new clients and ensuring their continued satisfaction with their SaaS solution for cash processing and transportation.You will guide clients through the setup process, provide training, troubleshoot issues, and help them optimize their operations using the software.Key ResponsibilitiesLead onboarding processes for new clients, including training on system features and functionality.Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations.Respond to customer inquiries and resolve technical issues in a timely and professional manner.Provide proactive support to ensure ongoing customer satisfaction.Assist with testing and validation of new features or updates to the software.Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement.Qualifications & RequirementsPrior experience in the cash processing or cash-in-transit industries is a strong asset.Strong analytical and problem-solving skills.Excellent verbal and written communication skills - Fluency in both English and Spanish.Ability to work independently and effectively in a remote work environment.Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.
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