Requirements and responsibilities
Lumana is on a mission to empower organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most.Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We’ve built the most intelligent video security solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable.At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real.Position DescriptionThe Global Head of Solutions Engineering is a strategic, customer-obsessed leader responsible for building, mentoring, and scaling a world-class Solutions Engineering organization. This role owns the technical customer journey end-to-end—from first demo through onboarding and post-sales success—while partnering closely with Sales, Product, Engineering, and Customer Support.This is a hands-on leadership role for someone who can operate at altitude while still rolling up their sleeves. You’ll set the technical vision, define best practices, and build a high-performance SE team that delivers differentiated value, accelerates revenue, and creates long-term customer advocates.At Lumana, Solutions Engineers don’t just support sales—they own pre and post sales activities.Compensation & LevelingWe are hiring at the Manager or Director level, with scope and leveling calibrated to the individual’s experience, leadership impact, and near-term business priorities.GHSE I / GHSE IIBase Salary: $150,000–$220,000Variable Compensation: 20–30%Total On-Target Earnings: $180,000–$280,000, depending on level and experienceLocation & TravelThis is a remote role in the U.S., with up to 70% travel for team support and some international.ResponsibilitiesLeadership & Team DevelopmentBuild, lead, and scale a global team of high-impact Solutions Engineers with a strong culture of accountability, curiosity, and continuous learningDefine clear career paths, performance metrics, and development plans for SEs at every stageInspire a self-learning culture where engineers proactively share knowledge—written and verbal—across the organizationEstablish onboarding, certification, and enablement programs that accelerate time-to-impactCustomer & Technical ExcellenceOwn technical discovery, solution design, demos, and onboarding across enterprise customersTranslate customer needs into clear, actionable technical requirements for Product and Engineering teamsEnsure solutions align tightly to customer outcomes, value realization, and long-term successDeliver compelling technical narratives tailored to industry-specific use cases and buyer personasGo-To-Market & Cross-Functional PartnershipPartner with Sales, Product, Marketing, and Customer Success to define and execute GTM strategySupport strategic and executive-level sales opportunities, including complex solution design and RFPsBuild repeatable demo frameworks, partner enablement programs, and best-in-class technical assetsDrive technical strategy aligned to revenue goals, pipeline conversion, and customer satisfaction metricsAnd other duties assigned.QualificationsExperience & Background10+ years in senior technical pre-sales, solutions engineering, or solutions architecture roles within Enterprise SaaS, with 2 years of recent hands-on experience working alongside your team.Proven experience building and scaling pre-sales or SE organizations in high-growth environmentsBachelor’s degree in a technical discipline (Computer Science, Networking, IT, Cybersecurity, Systems Engineering, or related)Prior experience in technical support engineering or IT roles (professional or internship experience accepted)Technical ExpertiseStrong understanding of networking fundamentals: HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs, firewalls, PoE, Ethernet, and wireless (802.11)Experience working with Linux environments, APIs, and scripting or programming languages (Python preferred)Ability to clearly communicate complex technical concepts to both technical and non-technical audiencesLeadership TraitsCustomer-first mindset with a bias toward action and outcomesExceptional problem-solving skills and attention to detailComfortable operating in fast-paced, ambiguous environmentsIndustry certifications are a plus (CCNA/CCNP, CWNA, Security+, Network+, CEH, MCSE, etc.)✍️ Hiring PhilosophyWe spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.We aim to provide both product & industry expertise whenever we interact with prospects and customers.We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.Our Interview ProcessWe keep it focused and respectful of your time—our typical process includes:A 60-minute conversation with our Talent teamA 60-minute interview with our VP of SalesA 45-minute conversation with our CTOA 45-minute conversation with our VP of FinanceA 45-minute conversation with our Solutions Engineering TeamA final 30-minute conversation with the CEO✨ What We OfferWe believe great talent deserves great support. Here’s how we invest in you:Competitive Pay: Strong base salary + uncapped commissionEquity & Upside: Own a piece of what you're buildingTools that Work for You: We arm our team with top-tier tech and modern sales tools—so you can focus on closing, not adminRemote-First Flexibility: Work from where you're most effective, with teammates around the globeProduct Influence: Your voice matters—sales feedback directly shapes our roadmapFor U.S.-Based Teammates:Health & Wellness: Full medical, dental, and vision coverageTime Off: 15 days PTO, sick time, and paid holidaysFinancial Benefits: 4% match on 401(k) + meaningful equity (ISO)Parental Leave: Paid time off for growing familiesHome Office Setup: $500 Stipend + high-performance gear so you’re set up to win
Optionally, you can add more information later (benefits, pre-screening questions, etc.)