You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Posted over 1 year ago
Responsibilities & more
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.
Enverus is looking for a Customer Success Manager to champion the customer throughout the engagement lifecycle, enabling them to get the best value from Enverus' software and solutions. The role is focused on customer retention and driving the Net Promoter Score to a world-class level. The ideal candidate will have experience in selling in the Trading and Risk market, strong project management and change management experience, and the ability to build strong, trusted, and influential relationships with strategic customers, sales, and the organization. If you are ready to roll up your sleeves, learn something new every single day, and build a world-class Customer Success team, then this role is for you!
Responsibilities:
- Experience selling in the Trading and Risk market a plus but can be offset by other experience at a SAAS company
- Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
- Extensive Project Management and Change Management experience with sales processes
- Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
- Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
- Provide feedback to customers to streamline service and product delivery.
- Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
- Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
- Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements
- Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s)
- Proven results on delivering/exceeding goals on time, with an attention to detail.
- Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
- Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
- Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations
- Demonstrate a strong humility trait to establish customer’s issues and perspective more important than self, or that of Enverus
- Demonstrate values that align with helping others to improve performance through hands-on assistance, teaching, and leadership
- Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture
Save time and money
You can centralize your candidate pipeline with Torre's AI for free.
Exclusively for reputable companies.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)