Director, Operations at Valdera | Torre
Director, Operations
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Valdera

Director, Operations

Valdera
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Full-time
Compensation
USD135k - 165k/year
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Hybrid (United States)
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Posted over 2 years ago

Requirements and responsibilities

Valdera is on a journey to empower makers to bring their ideas to life. They aim to make it effortless for innovators and manufacturers to source the right materials from the right places. They have a proven track record of serving some of the world’s largest Fortune 500 industrial manufacturers, CPG brands, and chemical companies. Valdera is looking for an exceptional leader who will spearhead their operational strategy and take it to the next level. The role will focus on building and executing strategies to drive customer satisfaction and account expansion. The ideal candidate is a talented technology operations leader with a history of building high performing, customer-centric operations teams. Responsibilities: - Lead the development and execution of long-term operational strategies to drive both high user adoption and high value creation for Valdera’s customers - Communicate directly with customers to understand complexities, blockers, and problems they face in their day-to-day workflows to develop a deep understanding of what drives them - Translate key findings to product and engineering teams on a regular cadence as part of product development cycles - Identify synergies between stakeholders who interact on the platform and develop strategic plans to build user communities that drive network effects - Continuously monitor key account metrics with product and engineering teams to observe trends in user behaviours and to identify critical needs - Develop user education initiatives using varied communication channels and platforms to drive user understanding and engagement - Lead the overall account expansion strategy to meet aggressive retention and expansion targets - Mentor account execs and CSMs to provide exceptional white-glove service to 7-figure clients with the right communication approaches and value-focus - Collaborate closely with our co-founders and leadership team as core thought partners on strategic initiatives to fuel Valdera’s next phase of growth
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