✅ Requirements:
🚀 You are expected to quickly understand and produce all written and spoken forms of English.
🚀 Experience in customer support with USA native-speaking clients.
🚀 Exceptional customer service skills and experience in customer support roles (hospitality and automotive experience are a significant plus).
🚀 Extremely responsive, patient, high sense of urgency, and proactive in resolving customer issues.
🚀 Exceptional project management, problem-solving skills, and the ability to multitask and work cross-functionally.
🚀 Masterful problem-solving and excellent communication skills (active listening, asking questions, being transparent and concise, clarifying and summarizing, and being empathetic).
🚀 Basic technical knowledge (e.g., what is API, what is CSS, etc.).
🚀 Basic marketing knowledge (e.g., what is CTA, when to get copywriters vs. designers vs. developers involved).
🚀 Strong computer skills, fast typing skills, and proficiency in Microsoft Office, Word, Excel, PowerPoint, Outlook, & Google Docs.
🚀 Experience with Zendesk or similar support ticketing software and tools.
✅ Responsibilities:
🚀 Solve customer requests and issues, and answer customer questions via email and inbound phone calls.
🚀 Provide technical support, and help customers troubleshoot, analyze and report bugs and problems
🚀 Educate customers about all aspects of our service and product, and help customers use specific features.
🚀 Use Zendesk (customer support ticketing software) to maintain records of customer interactions.
🚀 Have fun! Maintain high customer satisfaction. We strive to be #1 in customer support for website providers in the automotive industry.
Important:
You are applying for a job opening from Ignition123. They are using Agile Recruitment for this process. You can find the steps you will take below:
Step 1:
You will answer four quick screening questions (5 minutes).
Step 2:
You will do a Torre Testing & Certification session to validate your skills (60 mins).
We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening (within 24 hours).
Step 3:
Lyamen Savy, Ignition123's CEO, will interview you (30 minutes).
Step 4:
Job offer (15 minutes).
