Educational Customer Service & Student Success Specialist at Sun Technologies | Torre
Educational Customer Service & Student Success Specialist
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Sun Technologies

Educational Customer Service & Student Success Specialist

Sun Technologies
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Emma
Emma
You'll manage SSD cases, resolve issues, ensure SLAs, and drive process improvements in a tech company.
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Full-time

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Posted 7 months ago

Requirements and responsibilities

• 3–5 years of experience leading and navigating complex customer issues and resolving those cases. • 3–5 years of experience providing high-quality support while managing assigned cases within service level agreements. • Manage cases and execute SSD pre-administration processes that meet service level agreements. • Become well-versed in Client SSD policy and processes that impact accommodated students, parents, and educators, as well as the operational procedures necessary to resolve customer escalations. • Sustain continuous dialogue with colleagues in SSD Customer Care, SSD program, and SSD product owner to identify issues and execute process improvements and quality checkpoints to ensure the highest quality service in supporting these processes.
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