Our mission is to transform the way people shop and eat, bringing the neighborhood to their door by connecting consumers, restaurants, shops, and riders. We are a technology-driven company at the forefront of the rapidly expanding industry. We value autonomy, ownership, and new ideas. We offer great benefits including health insurance, family support, finance, community, growth, paid leave, and relocation. We believe in creating a diverse and inclusive workplace where everyone is welcome.
As an Account Management Lead at Deliveroo, you will be responsible for managing a team of key accounts for national brands, overseeing account management activities, and leading cross-functional projects. You will work in our Paris offices and report directly to the Head of Key Accounts & Editions. The ideal candidate will have strong leadership and team management skills, excellent communication and interpersonal skills, and the ability to build and maintain strong relationships with clients and internal stakeholders. Fluency in both French and English is required. If you are passionate about transforming the way the world eats and shops, and thrive in a fast-paced, technology-driven environment, we would love to hear from you.
Responsibilities:
- Lead a team of account managers responsible for managing relationships with large national brand accounts.
- Develop joint plans that create long term, mutual growth with partners in alignment with national and local strategies.
- Collaborate with the team to develop and execute comprehensive account strategies aimed at maximizing revenue and achieving business objectives.
- Drive the development of impactful mechanics and technology advancements to enhance the effectiveness of account strategies.
- Collaborate with various departments and act as day-to-day point of contact for key cross-functional teams such as Marketing, Operations, and Product.
- Track, analyze, and evaluate key performance indicators of your team to identify trends, areas for improvement, and opportunities for growth.
- Define your vision for your scope and portfolio, aligning it with the overall Commercial Strategy of Deliveroo France.
- Work closely with Regional Managers and act as the primary point of contact to step change the growth and health of your National Partners in key, strategic regions.
- Take on extra cross-functional responsibilities within the Key Account team and be a key stakeholder in cross-functional projects to coordinate efforts, set project timelines, and ensure successful implementation.
- Drive process improvement initiatives to enhance customer and partner experience.
