Product Support Specialist at ActiveCampaign | Torre
Product Support Specialist
Report
ActiveCampaign

Product Support Specialist

ActiveCampaign
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD40K - 63K/year
Non-negotiable
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Hybrid (Brazil)
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Posted over 5 years ago

Requirements and responsibilities

• Effectively resolve customer enquiries via email, chat, phone and screen sharing (initially mostly email) from relationship issues to diagnosing complex software issues in an accurate and timely manner • Compose thoughtful, personalized responses for a variety of customer requests. • Troubleshoot and identify root causes of customer problems using a variety of internal tools. • Proactively identify improvements to the product, identify and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience • Formulate alternative or unique solutions on technical scenarios to help clients achieve their goals and help them to utilize our platform • Keep on top of the latest news in regards to email marketing, deliverability and small business marketing in general • Maintain quality in a high velocity environment • Most importantly, build upon ActiveCampaign’s goal of creating the best customer experience in the industry as we look for our own platform to improve the customer experience of over one million growing businesses.
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