Technical Customer Success Manager at BlueVoyant | Torre
Technical Customer Success Manager
BlueVoyant
BlueVoyant

Technical Customer Success Manager

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Full-time

Legal agreement: Employment

Compensation
USD60K - 75K/year
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Hybrid (United States)
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Posted almost 5 years ago

Responsibilities & more

• Own BlueVoyant Managed Security client relationship and overall journey. • Safeguard the clients MSS experience, providing consistency, reliability and repeatability in communication and documentation. • Interface between the client and the various Managed Security operations teams. • Own client issues from identification to resolution. • Maximize client relationship by building a rapport, trust, and confidence. • Engage with sales team to identify opportunities to expand client portfolio. • Uses professional and technical concepts to advise on best security practices to apply to customer environments. • Manages customer base independently with wide latitude for independent judgment and ownership of issues.
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