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Responsibilities
We are looking for a Product Support Specialist II (1-4 years of related experience) to join an established and industry-leading voice AI SaaS technical support function serving restaurant operators.As a customer wizard in all communication mediums, you'll do meaningful work creating positive experiences for customers needing technical support. You'll influence customer retention, use your product technical aptitude and skills to initiate debugging, identify work-arounds and document, and leverage your interpersonal savvy to function as the bridge between the customer and product day-to-day.Please note - while this remote role operates in standard business hours across the continental US with standard full-time working hours, there may be some evening and weekends work required.
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