Client Success Manager (Remote - Latin America | U.S. Agency Experience Required) at ZB Consulting | Torre
Client Success Manager (Remote - Latin America | U.S. Agency Experience Required)
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ZB Consulting

Client Success Manager (Remote - Latin America | U.S. Agency Experience Required)

ZB Consulting
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Emma
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You'll drive client success and shape digital strategies.
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Full-time

Legal agreement: Contractor

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Compensation
USD1.2K - 1.8K/month
Negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-03:00
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Posted 5 months ago

Requirements and responsibilities

Responsibilities: * Manage daily communication with 30–40 SEO and Ads clients. * Coordinate with SEO, Ads, and Web teams to ensure timely deliverables. * Review KPIs (traffic, rankings, conversions) and prepare monthly reports. * Record Loom updates summarizing wins, challenges, and next steps. * Maintain client health dashboards in ClickUp and AgencyAnalytics. * Identify risks early and collaborate on retention strategies. * Detect upsell opportunities or gaps in client strategies. Requirements: Must-Have * Minimum of 2 years managing clients in a U.S.-based digital marketing or SEO agency. * Strong understanding of SEO and PPC metrics (CTR, leads, conversions). * Fluent in English (C1 or higher). * Experience with ClickUp, AgencyAnalytics, GA4, GSC, and Slack. * Based in Latin America and available during U.S. business hours (CST/EST). * Excellent written and verbal communication skills. Nice-to-Have * Experience in the Real Estate or Home Services niche. * Familiarity with Meta Ads reporting. * PMP or Scrum certification.

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