Multilingual Customer Support Representative – Cantonese at Go-Get Data Consultancy | Torre
Multilingual Customer Support Representative – Cantonese
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Go-Get Data Consultancy

Multilingual Customer Support Representative – Cantonese

Go-Get Data Consultancy
Posted by
Ozidi Odunze
Emma
Emma
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Full-time

Legal agreement: Employment

Compensation
PHP52.2k - 87.1k/month
~USD832 - 1.39k/month
Negotiable
location_on
Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines
Posted about 2 months ago

Responsibilities

Job Details: - Work Location: Onsite – Quezon City, Philippines. - Work Schedule: Shifting / Night Shift. - Salary: PHP 52,212.67 – PHP 87,146/month (Negotiable based on experience and language proficiency). - Sign-On Bonus: PHP 20,000 + Performance Incentives. - Start Date: ASAP. Key Responsibilities: - Provide professional customer support in Cantonese and English via phone, email, chat, and other communication channels. - Handle inbound and outbound customer interactions with professionalism and empathy. - Assist customers with account inquiries, billing concerns, service requests, product information, and general support. - Resolve customer issues efficiently while delivering an outstanding customer experience. - Communicate clearly and professionally with customers from diverse cultural backgrounds. - Accurately document customer interactions using internal systems and tools. - Achieve quality, productivity, attendance, and customer satisfaction targets. - Build customer trust and loyalty through effective problem-solving and excellent service. - Perform other duties as assigned to support business and operational requirements. Qualifications: - Fluent in spoken and written Cantonese with the ability to communicate naturally and professionally. - Strong listening and comprehension skills, including understanding complex conversations and implied meanings. - Working knowledge of English is required, as training, documentation, and internal systems are in English. - Open to candidates with or without BPO or customer service experience. - Previous experience in Collections is an advantage but not required. - Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory. - Must be willing to work onsite in Quezon City on a shifting/night shift schedule. - Must be legally authorized to work in the Philippines with a valid work visa. Preferred Skills: - Customer Service. - BPO / Contact Center Experience. - Billing Support. - Collections. - Order-to-Cash (O2C). - Problem Solving. - Customer Relationship Management (CRM). - Excellent Communication Skills. - Multitasking. - Cross-cultural Communication.
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