Multilingual Customer Support Representative – Cantonese at Go-Get Data Consultancy

Job Details: - Work Location: Onsite – Quezon City, Philippines. - Work Schedule: Shifting / Night Shift. - Salary: PHP 52,212.67 – PHP 87,146/month (Negotiable based on experience and language proficiency). - Sign-On Bonus: PHP 20,000 + Performance Incentives. - Start Date: ASAP. Key Responsibilities: - Provide professional customer support in Cantonese and English via phone, email, chat, and other communication channels. - Handle inbound and outbound customer interactions with professionalism and empathy. - Assist customers with account inquiries, billing concerns, service requests, product information, and general support. - Resolve customer issues efficiently while delivering an outstanding customer experience. - Communicate clearly and professionally with customers from diverse cultural backgrounds. - Accurately document customer interactions using internal systems and tools. - Achieve quality, productivity, attendance, and customer satisfaction targets. - Build customer trust and loyalty through effective problem-solving and excellent service. - Perform other duties as assigned to support business and operational requirements. Qualifications: - Fluent in spoken and written Cantonese with the ability to communicate naturally and professionally. - Strong listening and comprehension skills, including understanding complex conversations and implied meanings. - Working knowledge of English is required, as training, documentation, and internal systems are in English. - Open to candidates with or without BPO or customer service experience. - Previous experience in Collections is an advantage but not required. - Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory. - Must be willing to work onsite in Quezon City on a shifting/night shift schedule. - Must be legally authorized to work in the Philippines with a valid work visa. Preferred Skills: - Customer Service. - BPO / Contact Center Experience. - Billing Support. - Collections. - Order-to-Cash (O2C). - Problem Solving. - Customer Relationship Management (CRM). - Excellent Communication Skills. - Multitasking. - Cross-cultural Communication.

Multilingual Customer Support Representative – Cantonese

Emma

Responsibilities

Skills wanted:

Language(s) required:

Ozidi Odunze Verified

Ozidi Odunze Verified

About Go-Get Data Consultancy:

mission:

Job benefits for full-time members:

Admin access needed