Ozidi Odunze  new_releases

Customer-centric and tech-savvy professional with a solid background in teaching CompTIA A+ and Data+ curriculum, customer support, IT service management, Data analysis and business operations. Demonstrated success in using tools like Zendesk, Zoho CRM, MS 365, and other platforms to enhance customer satisfaction and resolve issues efficiently. Adept at working in remote, cross-functional teams using Agile methodologies. Combines over 15 years’ experience in banking, HR, and IT environments with hands-on expertise in CRM systems, communication tools, and support ticketing systems. Thoroughbred professional with over 15 years working experience, with focus on making sense out of corporate data, CompTIA A+ Instructor, customer relationship management and shared experiences, using these to improve my personal performance and organizational productivity. I believe in the principle of Constant and Never-ending Improvement (CANI), shared responsibilities, the indispensability of personal integrity and corporate governance as precursors to sustained organizational progress.