Customer Success Manager

Percona

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

Hybrid (South America)

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Posted over 6 years ago

• Manage the complete customer lifecycle including: onboarding, integration, account growth, new product adoption, and renewals • Develop a “consultant” perspective to client communications, questions, and meetings • Lead and present at regular remote client meetings • Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies • Work closely with the executive team to translate customer feedback into specific product requirements.

About Percona:

Percona is widely recognized as a world-class open source database software, support, and services company. The organization is dedicated to helping businesses make databases and applications run better through a unique combination of expertise and open source software. Percona works with numerous global brands across many industries creating a unified experience to monitor, manage, secure, and optimize database environments on any infrastructure. Percona equips organizations with the freedom to choose, the freedom to create, and the freedom to make a difference - helping them scale and innovate with speed as they grow. Databases run better with Percona.

mission:

Scaling, Securing, and Managing the Best Open Source Databases on the Most Popular Platforms

Job benefits for full-time members:

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Jobs posted: 2

Candidate review speed: ~11 days

Signalers: 244

www.percona.com/

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