Chatbot Developer

Nebula Partners

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Full-time

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Remote (anywhere)

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4 months ago

Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g., Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.

Proficient

A/B testing

API integration

Accessibility

Analytics

Azure Bot Service

Chatbot development

Encryption

Event-driven architecture (EDA)

General Data Protection Regulation (GDPR)

Genesys Cloud

LLM pipelines

Microsoft Teams

Power Virtual Agents

Retrieval-augmented generation (RAG)

Software engineering

About Nebula Partners:

Nebula was founded to connect and cultivate outstanding talent in the senior Tax arena. Iain & Greg each have over 20 years tax search experience. We have built a reputation for unremittingly honest advice and delivery on performance. Our reputation and track record has cemented our relationships with key high level contacts in the Tax and Front Office markets across Europe.

Reputation:

Signalers: 3

Domain created: Jun 2011

www.nebula-partners.com/

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