Job Summary
We are seeking a proactive Operations Manager to oversee the operational performance and deployment support of EV charging infrastructure. This role ensures technical supervision, project coordination, system functionality, and seamless customer support. The candidate will manage teams, vendors, CMS operations, and end-to-end project execution to maintain high uptime and service quality.
Key Responsibilities
1. Installation Support & Deployment Oversight
- Provide technical guidance and remote/on-site support during charger installation.
- Coordinate with service engineers and vendors to ensure proper deployment.
- Verify site readiness, electrical compliance, and installation quality.
- Ensure successful testing, commissioning validation, and system handover.
2. Commissioning Validation & Quality Assurance
- Confirm chargers are properly configured, tested, and integrated with CMS.
- Validate connectivity, safety parameters, and operational performance.
- Maintain commissioning reports and documentation.
3. Troubleshooting, Preventive & Corrective Maintenance
- Support field teams in diagnosing hardware, software, and connectivity issues.
- Coordinate preventive and corrective maintenance activities.
- Ensure quick fault resolution and minimal downtime.
- Maintain service logs and operational records.
4. Charger Management System (CMS) Operations
- Monitor charger status, uptime, and performance through CMS.
- Perform remote diagnostics, configuration, and system updates.
- Ensure real-time connectivity and charger availability.
- Generate performance and utilization reports.
5. Electrical & Technical Oversight
- Review electrical infrastructure including load capacity, cabling, earthing, and protection systems.
- Ensure compliance with electrical safety standards and regulatory requirements.
- Support site surveys and technical feasibility assessments.
6. BOQ Review & Technical Documentation
- Review and validate Bill of Quantities (BOQ) and material requirements.
- Ensure cost-effective and technically compliant material planning.
- Maintain project documentation and compliance records.
7. End-to-End Project Coordination
- Oversee complete project workflow from planning to final handover.
- Coordinate with internal teams, vendors, and site stakeholders.
- Track timelines, milestones, and quality standards.
- Identify risks and ensure timely project completion.
8. Team Management
- Lead service engineers and support staff for operational efficiency.
- Provide technical guidance and training.
- Monitor team productivity and ensure safety compliance.
9. Vendor Management
- Coordinate with vendors for equipment delivery, service support, and issue resolution.
- Monitor vendor performance and adherence to timelines and quality standards.
- Ensure smooth coordination between vendors and internal teams.
10. Customer Support & Service Excellence
- Provide technical support to clients and site partners.
- Handle escalations and ensure timely issue resolution.
- Train site personnel on charger usage and safety protocols.
- Maintain strong client relationships and ensure service satisfaction.
Required Qualifications & Skills
- Bachelor’s degree in Electrical Engineering or a related field.
- 3–5+ years of experience in EV charging infrastructure, electrical projects, or power systems.
- Strong knowledge of electrical systems and troubleshooting expertise.
- Experience with Charger Management Systems (CMS).
- Proven experience in project coordination and vendor management.
- Strong leadership and problem-solving skills.
