Company OverviewA fast-growing U.S.-based SaaS and payments technology company focused on building scalable financial and partner enablement solutions. The organization operates in a structured, process-driven environment and values clarity, autonomy, and operational excellence. This role is for direct placement with one of our U.S.-based partner companies.Position OverviewThe Technical Documentation & Partner Communications Coordinator owns and manages the company's documentation ecosystem and structured partner communications systems. This role is responsible for building scalable knowledge resources that allow internal teams and external partners to clearly understand product updates, workflows, and best practices without requiring daily oversight from leadership. The ideal candidate is highly organized, systems-oriented, and able to translate technical updates into clear, structured written communication.Key ResponsibilitiesOwn the structure, organization, and usability of the documentation ecosystem (Notion + HelpKit)Design and maintain page hierarchy, tagging systems, navigation structure, permissions, and publishing workflowsMaintain internal and partner-facing knowledge bases with consistent formatting standardsPublish structured product updates, release notes, and partner communicationsCoordinate with product, support, and leadership teams to gather accurate informationTranslate technical changes into clear, concise documentationDevelop onboarding guides, checklists, FAQs, and workflow documentationContinuously improve documentation processes for scalability and efficiencySupport structured email communications for partner updates when neededTechnology EnvironmentDocumentation Platforms: Notion, HelpKit (or similar knowledge base tools)Communication Tools: Email marketing / partner update platformsCollaboration Tools: Slack, Google Workspace, or similarSaaS-based operational and workflow systemsRequired Skills and Qualifications3+ years of experience in documentation, technical writing, operations coordination, or knowledge base managementExperience managing structured documentation systems (Notion, Confluence, HelpKit, or similar)Strong written English communication skills (clear, structured, professional)Ability to independently organize and maintain documentation systemsBasic understanding of SaaS workflows, permissions, publishing systems, and product updatesStrong process-thinking and organizational skillsAbility to work during US business hoursReliable remote work setup with stable internetPreferred QualificationsExperience in SaaS, FinTech, or technology-driven environmentsExperience publishing release notes or structured product communicationsFamiliarity with onboarding documentation and enablement materialsExperience improving internal workflows or operational systemsBackground in technical writing or process documentationSuccess IndicatorsDocumentation is organized, searchable, and consistently updatedInternal teams and partners receive clear and timely product communicationsSupport teams can rely on documentation for demos and workflow clarityLeadership no longer needs to manage or restructure documentation systems dailyRole BoundariesThis is not a sales or quota-carrying roleThis role does not own marketing strategy or campaign planningThis role does not make product or engineering decisionsInitial system setup will be completed by leadership; ongoing ownership belongs to this roleApplication ProcessQualified candidates are encouraged to submit their applications through:🔗 https://gsd-staffing.breezy.hr/

Technical Documentation & Partner Communications Coordinator

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About GSD Staffing:

gsdstaffing.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly