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Posted 4 months ago
Requirements and responsibilities
ResponsibilitiesLead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issuesPlan, coordinate, and implement IT projects aligned with business goalsOversee hardware/software maintenance, upgrades, and system configurationsTroubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipmentManage and maintain network equipment including Cisco and Meraki devicesCoordinate with other departments and vendors for IT-related needsMonitor and enforce IT security protocols, ensuring data privacy and complianceDevelop and improve helpdesk processes and reporting systemsCreate documentation for systems, configurations, and internal policiesStay updated on emerging technologies and recommend improvementsDesirable Skills and ExperienceMust-havesBachelor’s degree in IT, Computer Science, Engineering, or a related fieldMinimum of 3 years of IT experience with at least 1 year in a supervisory or team lead roleStrong technical knowledge in:LAN and WAN setup and troubleshootingiOS and Windows configurationMicrosoft 365, Windows Server, and networking technologiesPrinter and hardware maintenanceHands-on experience with remote support tools like AnyDeskStrong communication and leadership skills, with the ability to coach and motivate a teamWorking knowledge of data privacy laws and cybersecurity best practicesWillingness to work on shifting schedules and provide on-call support as neededMust have a valid driver’s license and motorcycle for occasional off-site supportNice to havesCertifications such as Cisco CCNA, Microsoft, or CompTIAExperience with Zoom, HubSpot, or similar systems administrationFamiliarity with virtualization technologiesProject management exposure or certificationPerks and Benefits13th Month payPaid time off PTO for Sick Leave, Vacation Leave, Emergency LeaveMaternity or Paternity leaveHMO upon regularizationLife insurance upon regularizationMediCash for personal and dependents useRice, clothing, laundry, and meal allowanceAchievement AllowancesBirthday TreatsCompany Events and TreatsOnline trainings WebinarsCareer advancement and promotion opportunitiesJob TypeOn-site CaviteFull-timeMid-LevelScheduleDay ShiftMonday to FridaySalaryStarts at PHP 25,000About KwaniiKwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth
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