Oracle HCM / Payroll Tier 1 Support Specialist at null | Torre
Oracle HCM / Payroll Tier 1 Support Specialist
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Oracle HCM / Payroll Tier 1 Support Specialist

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Full-time

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Remote (anywhere)
Shared by
Juan Pablo Rodriguez Montoya
 7 days ago

Responsibilities

We are looking for a customer-focused Oracle HCM / Payroll Support Specialist to provide Tier 1 functional support through tickets and incoming calls. The role will support end users across Payroll, HR, Recruiting, Talent, and related Oracle HCM modules.Key ResponsibilitiesProvide first-level functional support for Oracle HCM and PayrollAssist users with payslips, payroll deductions, tax elections, tax withholding, and basic payroll queriesGuide employees through Oracle HCM self-service transactionsHandle and resolve support tickets and incoming callsTroubleshoot basic issues and escalate complex problems to L2/L3 teamsMaintain accurate ticket documentation and meet SLA requirementsDeliver excellent customer service and clear communicationRequired SkillsBasic knowledge of Oracle HCM / Oracle PayrollUnderstanding of payslips, payroll, taxes, and tax withholdingExcellent verbal and written communication skillsStrong customer service and problem-solving abilitiesExperience in Tier 1 / Application / Service Desk support preferredWillingness to learn and expand knowledge across Oracle HCM modulesInterested candidates can share their updated resume at: prathyusha.m@s3staff.comPlease mention “Oracle HCM Payroll Tier 1 – Immediate” in the subject line.
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