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Posted 7 months ago
Requirements and responsibilities
About the CompanyHi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy - one customer at a time.Your Day-to-DaySupport NordVPN, Surfshark or Saily customers via live-chat. No phone calls over here!Troubleshoot tech issues and help with billing inquiries.Make customers happy by resolving their concerns.Turn users into fans through top-notch support.Bring empathy, patience, and a positive vibe to every interaction.What We Expect From YouFluency in English.Basic know-how of Windows/MacOS and/or Android/Apple.Confidence in multitasking and providing technical support.A calm, customer-first mindset - even under pressure.Positive, proactive, and motivated attitude.Ability to work in day, evening or night shift 32 hours/week or 40 hours/week.Ability to work on-site from our office in Vilnius.To be considered, non-citizen applicants must already hold the necessary legal authorization (a valid permit) to work in Lithuania.What We OfferSmooth start in tech with onboarding & mentorship.Work with world-known products & smart tools.Variety shifts for students & night owls alike.Office in Cyber City + option to work from home twice a week.Clear growth path - move into Product, AI, Marketing & more.Fun team, regular events & team building activities.Gross salary - 1200 - 1680 EUR/month (base salary 1200 EUR/month plus performance bonus up to 480 EUR/gross) + annual salary reviews.Health insurance & plenty of extra perks.
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