About Our ClientOur client is a well-established independent insurance agency based out of Oxford, CT, and serving clients across the USA. With a strong reputation for performance and client service excellence, the agency offers both personal and commercial insurance solutions. The team culture is built on professionalism, accountability, and community involvement, creating an environment where high performers thrive and long term careers are built.Role OverviewThe Customer Service and Account Manager role is a position that supports our Commercial Lines Sales Producers. This individual will manage client relationships, service accounts, and perform licensed insurance activities while delivering proactive solutions that align with each client’s needs. Your key responsibilities may include:Manage and service a portfolio of Commercial Lines accounts, ensuring accuracy, coverage adequacy, and seamless renewalsPartner with Producers to prepare proposals, coordinate underwriting, and support new business and renewal strategyConduct proactive coverage reviews to identify gaps, cross sell opportunities, and risk management solutionsProcess endorsements, certificates, policy changes, audits, and renewals with precision and timelinessMaintain clear, consistent communication with clients, carriers, and internal stakeholders while documenting all activity accuratelyDeliver exceptional client service that strengthens long term relationships and supports agency growthRequirementsMinimum 3 years Commercial Insurance Account Management experience requiredNeeds to be able to operate on Eastern Standard TimeStrong professionalism and ethical standardsConsistent follow through on deadlines meetings and client commitmentsIdeal CandidateEnjoys helping clients and building lasting relationshipsAbility to operate on Eastern Standard TimeExperienced in both Personal and Commercial LinesAble to offer creative and innovative solutionsEngaged in civic or professional associationsStrong communicator who understands how to align agency resources with client needsDetail oriented and accountableValues community involvement and long term client partnershipsBenefitsBase Salary starting at $70,000+ depending on experienceGroup health coverageRetirement plan with company match401(k)Dental insuranceHealth insuranceVision insurancePaid time off

Commercial Lines Account Manager

Emma

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About Impact Performance Team:

impactperformanceteam.com/

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