We are seeking a Senior Data Analyst – CX/Design Strategy to help transform customer experience through data-driven insights. This role is ideal for professionals with strong expertise in Customer Experience (CX) Analytics, Product Analytics, Journey Analytics, Voice of Customer (VoC), and Qualtrics.Key ResponsibilitiesAnalyze customer experience data to identify trends, opportunities, and actionable insights.Design and manage Qualtrics programs, including transactional surveys and digital intercepts.Analyze NPS, CSAT, Voice of Customer (VoC), and customer feedback data.Evaluate customer journeys, digital funnels, and behavioral analytics to improve user experience.Analyze contact center performance metrics including repeat contacts, call drivers, and Average Handle Time (AHT).Build interactive dashboards and reports using Power BI and modern analytics platforms.Partner with CX, Product, Design, and Business teams to support strategic decision-making.Leverage AI-powered analytics capabilities within reporting tools to improve insights and automation.✅ Required SkillsBachelor's degree in Analytics, Data Science, Business, Technology, or a related field.4–7+ years of experience in: Customer Experience (CX) Analytics, Product Analytics, Journey Analytics, Customer InsightsStrong hands-on experience with Qualtrics.Experience implementing and managing: Transactional Surveys, Digital Intercepts, Session Replay & Behavioral AnalyticsStrong expertise analyzing: NPS & CSAT, Voice of Customer (VoC), Contact Center Metrics, Digital Funnel & Journey AnalyticsAdvanced experience with: Power BI, Databricks, SQL, AI-enabled analytics and reporting tools⭐ Preferred SkillsStrong analytical and problem-solving abilities.Experience presenting insights to business stakeholders and leadership.Excellent communication and collaboration skills.Experience supporting CX transformation or Design Strategy initiatives.
