FREENOW empowers smarter mobility decisions, helping people to move freely and cities to thrive. Our multinational, diverse, highly motivated, and collaborative team of passionate Customer Success Managers strive for excellence and like to have fun. We offer a hybrid working model, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, employee benefits card, employee assistance program, and more local benefits depending on your work location. FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We value diversity, equity, and inclusion and want our employees to bring their true selves to work.
We are looking for a Customer Success Manager to join our team in Hamburg, Berlin, or Frankfurt. As a Customer Success Manager, you will own a portfolio of Mid-market clients and be responsible for developing this portfolio through client retention, upselling, and cross-selling our B2B solutions. You will build strong relationships with top customers, engage with clients across the entire national territory, and work closely with cross-functional stakeholders to further develop our customers. To be successful in this role, you should have relevant professional experience in a fast-paced environment, strong analytical skills, the ability to develop and communicate a strategy clearly, and excellent verbal/written communication and presentation skills in German & English. We offer a hybrid working model, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, employee benefits card, employee assistance program, and more local benefits depending on your work location. FREENOW is an equal opportunity employer and we value diversity, equity, and inclusion.
Responsibilities:
- Own a portfolio of Mid-market clients and develop the portfolio through client retention, upselling, and cross-selling our B2B solutions
- Build strong relationships with top customers and engage with clients across the entire national territory
- Create operational rhythm, establish and track KPIs, analyse business growth, market trends, and other key metrics to drive new business opportunities within existing clients and ensure resolution of business challenges
- Work closely with Product, Sales Ops, Customer Support, Legal, Sales Managers, and other cross-functional stakeholders to further develop our customers
- Serve as the primary FREENOW point of contact for all internal questions, escalations, and service improvements regarding Mid-market in your region
