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Posted 3 months ago
Requirements and responsibilities
About UsZentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.Role OverviewWe are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment.Essential Duties and ResponsibilitiesHandle inbound and outbound customer calls in a professional and courteous mannerIdentify customer needs and recommend appropriate products or servicesGuide customers step-by-step through the process of signing up for products and services using the company website and portalProvide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding processMeet or exceed sales, retention, and performance goalsAccurately document customer interactions in company systemsResolve customer concerns with patience and a solution-oriented approachMaintain a high level of product and system knowledge through ongoing trainingAdherent to company policies, procedures, and ethical standardsCollaborate effectively with team members and support group decisionsQualificationsHigh School Diploma or Equivalent EducationRequires a minimum of two (2) years of experience in customer service, call center, sales, and/or retentionBasic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processesHigh ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisionsStrong problem-solving skills with patience and a positive approachSelf-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlinesExcellent verbal communication and active listening skillsMust have a distraction-free, dedicated workspace suitable for remote workEquipment Requirements (BYOD – Bring Your Own Device)This position requires you use your own equipmentWindows 11 operating system (No Macs or Chromebooks)Minimum of 8GB RAMAbility to connect directly to your modem using an ethernet cableAbility to connect to a USB headsetA camera is required for training and meetingsInternet speed of at least 50 Mbps download and 25 Mbps uploadCompany Provided EquipmentHeadsetKeyboardMouseWork EnvironmentRemote position- Must be able to work independently while remaining engaged and responsive to the teamCompensation$16-17/hour + Commission eligibilityHealth, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks.
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