What You’ll DoAs a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand.About UsWe’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.Key ResponsibilitiesAnswer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathyEngage customers in consultative conversations to understand their needs, recommend services, and book appointmentsProactively identify opportunities to upsell or cross-sell products and services that add value for customersHandle inquiries, schedule technicians, and ensure seamless communication between customers and the operations teamAccurately follow company procedures for scheduling, documentation, and follow-upMeet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfactionWhat We’re Looking ForWe’re seeking someone who’s positive, dependable, and comfortable balancing both service and results.You’ll be a great fit if you have:3+ years of customer service experience, preferably in a call center phone-based (trades) environmentAbility to work independently and in a remote environmentSome entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)Service Titan experience a plusStrong communication and active listening skillsThe ability to multitask, stay organized, and follow through on detailsComfort using multi-line phone systems, Microsoft Office, and Google WorkspaceA dependable, proactive attitude and a desire to grow with the companyWhat We OfferCompetitive pay: $12–$16/hour (based on experience)Flexible PTO plan (vacation, personal, and sick leave)401(k) with company matchA supportive, team-oriented remote environment that values communication and accountabilityOngoing training and career growth opportunities within a respected local companyReady to Join Our Team?If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you!Apply today and take the next step toward a rewarding future.Equal Opportunity EmployerAbout UsWe’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.
18 days ago