Customer Service and Order Entry Representative at Minuteman Press | Torre
Customer Service and Order Entry Representative
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Minuteman Press

Customer Service and Order Entry Representative

Minuteman Press
Posted by
Austyn Owens
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(1) info
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You will guide clients from vision to vibrant reality, shaping their brand presence.
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Full-time
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Posted 3 months ago

Requirements and responsibilities

We are looking for a customer-focused and detail-oriented Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers ordering printing, signage, and promotional materials. The ideal candidate enjoys problem-solving, has strong communication skills, and can guide clients through the process from initial inquiry to final product delivery. Key Responsibilities: * Serve as the primary contact for customers, handling inquiries via phone, email, and in person. * Assist customers with selecting products, materials, finishes, and design options for printing and signage projects. * Provide quotes, prepare job tickets, and enter orders and customer-supplied artwork accurately into the production and file systems. * Review artwork and specifications with customers, ensuring files and requirements meet production standards. * Collaborate with the design and production teams to ensure customer expectations are met. * Track orders, provide status updates, and proactively communicate timelines or potential delays. * Handle problem resolution with professionalism and a customer-first mindset. * Build and maintain positive long-term customer relationships. Qualifications: * Previous experience in customer service, preferably in printing, signage, or a related industry. * Strong communication and interpersonal skills, both verbal and written. * Ability to multitask and manage multiple projects in a fast-paced environment. * Detail-oriented with strong organizational skills. * Comfortable learning and using order management or point-of-sale systems. * Basic knowledge of printing, signage, or graphic design terminology is a plus. Preferred Experience: * Familiarity with print production workflows and file requirements. * Experience working with paper and signage materials (vinyl, large format, substrates). * Knowledge of Adobe Creative Suite or ability to review proofs with customers.
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