Company: JJo Advising
Remote — Latin America.
Part-Time — 10–20 hrs/week.
$8–12/hr to start — long-term growth potential.
This is a calm, detail-oriented role for someone who enjoys keeping things moving, supporting clients thoughtfully, and making a founder’s life easier.
Must be fluent in English, highly organized, and emotionally intelligent.
Overview:
I’m looking for a highly organized, proactive Virtual Assistant, Operations & Client Success Manager to help run and grow a purpose-driven, client-centered advising business.
You’ll help ensure clients feel supported and cared for, commitments are tracked and honored, and the business operates smoothly behind the scenes.
This role starts part-time and focused, with room to grow in responsibility and compensation as trust, systems, and scope solidify.
You’ll act as a systems anchor and client experience partner, working closely with the founder and collaborating with the Creative Content Producer (to be hired).
You’ll develop a strong understanding of the client journey, manage communications, track scope and pacing, keep inboxes under control, and help ensure content and internal projects ship on time.
Core Responsibilities:
Client Success & Relationship Management:
* Track client sessions, pacing, and contract fulfillment.
* Draft and send personalized weekly or monthly check-ins and milestone summaries.
* Monitor client goals, themes, and concerns across their journey.
* Recommend or draft thoughtful resources to share at the right moments.
* Prepare short briefings for the founder ahead of client calls.
* Help hold the founder accountable to client commitments.
* Draft follow-up emails, invoices, contracts, and pre-end-of-contract summaries from templates.
* Occasionally support clients with light research or spreadsheet tasks.
* Maintain clear scope and flag scope creep early.
Inbox & Communication Management:
* Triage and organize the founder’s inbox daily.
* Draft replies to key emails for review and sending.
* Track deadlines, promises, and follow-ups.
* Tag and organize messages using internal systems.
Scheduling & Admin:
* Ensure SavvyCal bookings align with contract rules and availability.
* Add contract start dates and key milestones to shared calendars.
* Maintain Notion-based client records and task trackers.
* Remind clients to schedule sessions within contract windows (e.g., bimonthly).
Lead & Follow-Up Support:
* Manage incoming leads and discovery follow-ups.
* Follow up with warm leads from referrals, social media, and in-person interactions.
* Support light outreach using provided templates and research.
Content & Project Support:
* Draft weekly or bi-monthly email newsletters.
* Publish finalized content to Instagram, LinkedIn, and YouTube according to calendar.
* Track posting consistency and basic performance metrics.
* Manage shared calendars for launches, content, and client delivery.
* Track internal goals and weekly priorities.
* Hold the Creative Content Producer accountable to deadlines.
* Occasionally co-work or body-double with the founder on projects.
* Document processes and suggest system improvements.
Skills & Qualifications:
* Strong written English, comfortable using AI as a drafting tool, with good judgment and tone.
* Highly organized, proactive, and reliable.
* High emotional intelligence and thoughtful communication style.
* Comfortable with Notion, Google Suite, basic spreadsheets, and calendars.
* Confident managing content calendars and project tracking.
* Background in operations, client success, or executive assistance preferred.
What Success Looks Like:
* Clients feel consistently supported, understood, and guided.
* Emails, promises, and deliverables don’t fall through the cracks.
* Content goes out reliably.
* The founder feels focused, supported, and unburdened.
* Internal systems improve month over month.
