For companies:
For professionals:
For everyone:
For developers:
Responsibilities
Your main responsibilities.
Delivering outstanding support.
* Provide fast, empathetic, and effective support to customers by addressing their questions, resolving concerns, and guiding them through any challenges with professionalism and care.
* Provide consistent support across multiple channels, including email, phone, chat, and WhatsApp.
* Identify and escalate customer issues that require further expertise or involvement from senior support teams, and provide comprehensive information to facilitate efficient problem resolution.
Onboarding.
* Assist new customers during their onboarding process, ensuring they have a clear understanding of the portal, services, and compliance requirements.
* Provide ongoing support after the onboarding phase, ensuring that customers feel confident using the services and addressing any follow-up questions or issues.
Customer experience improvements.
* Be the voice of the customer within the organization by sharing valuable feedback and insights with CX leadership and teams such as Product, Development, and Operations.
* Use customer input to recommend product improvements, optimize services, and identify strategic opportunities that enhance the overall customer experience.
* Organize and enhance processes within HubSpot to improve efficiency and accuracy.
Tax season support.
* Provide support during tax season by addressing customer inquiries related to tax documentation and filings.
* Follow up with customers who still need to submit missing information required for their tax filings.
Customer feedback and reviews.
* Actively collect customer feedback to gain insights into their experience and identify opportunities for improvement.
* Encourage customers to share their experiences by inviting them to leave reviews on platforms such as Trustpilot and Google Reviews, helping to strengthen Globalfy’s online reputation.
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