Requirements and responsibilities
About Nooks.ai:Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.The RoleDo you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you’re working with customers?If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark!ResponsibilitiesLead customer deployments, from kickoff to launch:Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are metDevelop and manage a project plan that delivers quick time to value and on-time deliveryConduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisionsGuide customers through configuration and testing based on their requirements and Nooks best practicesCollaborate with Engineering on migration and cutover when launching NooksCoordinate technical integrations with Salesforce and other sales toolsSet up and configure AI-powered signals, workflows, and email templatesProactively identify implementation barriers and collaborate with the internal & external teams to address themGuide customers through user adoption activities, including launch communications, and deliver end-user trainingCollaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetingsCollaborate with the Customer Success Manager in post-implementation services, as requiredCollaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpointsHelp build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablementRequirements2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customersDomain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows.Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft.Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completionExcellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiencesProven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environmentHighly collaborative and proactive problem-solver with excellent organizational skillsNice to haveExperience with AI prompting and building workflows1-2 years of B2B SaaS presales/solutions engineer experienceWe offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.Equal Employment Opportunity StatementNooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)