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Shared by 
29 days ago
Requirements and responsibilities
Who we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.What we are looking forZinier is hiring a Head of Professional Services to lead enterprise delivery across the UK while helping scale our Professional Services function in a fast-growing environment.We’re looking for a true player-coach, a hands-on leader who can own executive customer relationships, step into critical delivery moments, and help build a high-performing implementation practice.You’ll operate at the intersection of product, delivery, and customer outcomes, ensuring our customers successfully deploy and scale the Zinier platform. While you’ll help define the Professional Services operating model and delivery playbooks, you’ll also stay close to the work — leading complex implementations, guiding teams through technical and operational challenges, and ensuring customers achieve measurable transformation.This role partners closely with Sales, Customer Success, Product, and Engineering to ensure successful deployments, strong customer outcomes, and long-term platform adoption.If you thrive in fast-moving environments, enjoy solving complex technical and operational challenges, and love building strong relationships with customers and internal teams alike, we’d love to talk to you.Where you are locatedAnywhere in the UK; able to collaborate with customers and teams globally as needed, either remotely or in person (occasional travel required).What the role offersOwn delivery outcomes for strategic enterprise customers across the UKAct as the primary executive delivery partner to customers, ensuring successful platform implementation and adoptionLead discovery workshops, solution design discussions, UAT coordination, and go-live activitiesManage and guide complex enterprise implementation projects from kickoff through production launchServe as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery prioritiesOrchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomesStep into critical delivery moments to unblock teams, resolve issues, and ensure project momentumHelp define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practicesIdentify opportunities to improve delivery efficiency, implementation timelines, and customer outcomesPartner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationshipsWhat you’ll bring to the roleStrong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrationsExcellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiencesStrong technical intuition — comfortable engaging with IT teams and navigating complex technical environments without needing to be a developerProven ability to drive delivery outcomes in fast-moving or unstructured environmentsExperience working cross-functionally with Sales, Product, Engineering, and Customer Success teamsExperience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platformsStrong communication skills, emotional intelligence, and ability to manage complex enterprise relationshipsAI-native in approach to workHunger, Hustle, Honesty, Humility
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