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Posted over 3 years ago
Requirements and responsibilities
Role Description
As a Customer Success Specialist, you will be responsible for delivering transformational experiences to our customers and users to drive e-learning success through eduNEXT services.
Main responsibilities
1. Contribute to the creation of a customer success strategy.
2. Lead client workshops to promote best practices and recommended tools.
3. Perform, formalize and socialize the scope and objectives of the project.
4. Build and maintain relationships between eduNEXT and active customers for efficient communication of expectations, needs, tasks, and other deliverables related to the project.
5. Plan activities, resources, and deliverables from the eduNEXT teams and customer teams according to the specific needs and timeframes of the project.
6. Continuously Track project activities, schedules, and costs to stay in line with the project plan.
7. Liaise with the eduNEXT internal teams to ensure delivery of high-quality products and services.
8. People Management
Requirements
* Minimum 1 year of work experience as a Customer experience manager (in Help desk, BPO, customer service) and 2 years as a Customer Support
* Agile frameworks ( Kanba, Scrum, etc)
* Experienced in modeling, organizing valuable and actionable data and metrics
* Expertise using software such as Power BI, Google Data Studio, Tableau, Excel, etc.
* Expertise in tracking progress and continuous improvement using tools such as Jira
* Professional and business English
Soft skills
* Excellent people and management skills
* Assertive communication
* Teamwork
* Good problem-solving
* Leadership
* Strong analytical
What we offer
This is a great opportunity to be part of a top-level and skilled team where you can grow your skills and make a positive difference in this world!
* Enjoy a flexible schedule and work autonomy ⏰
* Monthly remuneration of 5,000,000 COP (1200 USD)
* Remote work
Main Benefits
* Work from wherever you want
* Online training and training allowance
* Wellness and health plan
About us
Since 2013, eduNEXT has been challenged to offer organizations around the world the best educational technology solutions based on Open edX
Our Mission
Our Mission is to enable organizations around the world to offer high-quality learning experiences as a principle to improve people's quality of life, we provide solutions to build successful online learning initiatives.
Our culture
Our Culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work and open communication.
Headquarters
Our main office is in Bogotá, but our team members are located in the United States, Mexico, Panamá, Perú, Venezuela, the Philippines and different cities in Colombia.
You will be working with a cross-functional team focused on designing and implementing new products and solutions for a world-class online education project.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)