Call Center Representative at Learntastic | Torre
Call Center Representative
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Learntastic

Call Center Representative

Learntastic
Emma
Emma
You'll empower learners nationwide by delivering exceptional service and support.
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Full-time

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Posted 2 months ago

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About the CompanyLearnTastic is a fast growing online education platform providing accredited continuing-education and compliance courses for professionals across industries from healthcare and construction to HR and education. With more than 1000 courses and over a million learners served, LearnTastic is redefining accessible self paced learning. Our mission is to make professional development simple, engaging, and impactful anytime anywhere.As part of our dynamic team, youll help shape the learning experiences that empower individuals and organizations nationwide. At LearnTastic, great design isnt just about usability its about transforming how people learn and grow.As a Call Center Representative you will be the voice of our brand, ensuring each guest experiences the exceptional service and care that define who we are. You will handle calls texts and inquiries with professionalism and warmth, helping guests with reservations questions and concerns while promoting our services and encouraging repeat visits.Key ResponsibilitiesRespond to guest inquiries via phone text or other communication channels with professionalism and empathy.Schedule and confirm reservations while accurately maintaining guest records.Provide detailed information about our waxing services products and promotions.Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty.Maintain up to date knowledge of all services products and promotions.Collaborate with team members to streamline communication and enhance customer satisfaction.Perform data entry and maintain accurate records across booking and CRM systems.Uphold brand standards for phone etiquette and service excellence.QualificationsProven experience in a customer service or call center role is required.Excellent spoken and written English with a clear neutral accent.Strong communication multitasking and typing skills.Experience using booking systems CRM platforms and Excel or similar tools.Organized detail oriented and proactive in resolving customer issues.Able to work independently in a quiet professional remote environment.A positive attitude and genuine passion for helping others.Terms20 days of paid time off PTOWork schedule Monday to Friday 10:00 AM – 6:00 PM Pacific TimeUS public holidays observedThis is a remote opportunity.
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