Customer Support Manager at Storyselling Atelier

Client Success Manager (Remote – Colombia) US-based clients | done-for-you B2B outreach We are a boutique done-for-you B2B cold outreach service working with founders, consultants, and senior operators, primarily in the US market. We are looking for a client success manager to own the client experience end to end. This is a client-facing, strategic role, not support, administrative, or virtual assistant work. What you will do * Lead client onboarding and strategy calls. * Act as the primary day-to-day point of contact for clients. * Handle ongoing communication, questions, and adjustments. * Translate client goals into clear direction for the delivery team. * Coordinate execution across copy, outreach operations, and technology. * Manage expectations, timelines, and client confidence. You will be a great fit if you * Have experience in client success, account management, or agency delivery. * Are confident leading calls with senior, US-based clients. * Are reliable, organized, and proactive. * Can turn strategy into clear execution. * Communicate with clients in a calm, professional, and diplomatic manner. * Enjoy working closely with a small, high-trust team. * Have fluent spoken and written English for client-facing communication. Working hours * Clients are primarily based in the United States. * You must be comfortable working US-aligned hours for client calls and communication. * The schedule can be flexible, but daily overlap with US time zones is required.

Customer Support Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

Susan Rice

Susan Rice

About Storyselling Atelier:

mission:

storysellingatelier.com/

Admin access needed