Job DescriptionAltus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.Altus Commercial Receivables is seeking a Commercial Collections Manager as we continue to grow our team. The Commercial Collections Manager will oversee and support a team of Commercial Collectors. Collectors are responsible for contacting debtors, collecting payments, and resolving outstanding account issues. The Manager will lead the collection process, develop strategies to improve recovery rates, and ensure both individual and team performance goals are met.In addition, the Manager will assist with the training and development of Collection Agents and participate in client performance reviews to ensure service expectations are achieved.This position is a Remote/Telecommute positionJob Responsibilities:Manage a team of Collection Agents providing guidance and training as neededDevelop, implement, and monitor effective collection strategies to maximize recoveryGenerate and analyze collection reports and KPIs, identifying areas for improvementCollaborate with stakeholders on setting recovery goals and defining collection strategiesMonitor dialer campaign progress and agent participationLiaise with clients, providing updates on collections efforts and addressing any concernsParticipate in monthly client performance callsDevelop and audit daily reporting for collection activity and collector paymentsDaily account management and account closures as requested by Collectors and SalesEncourage a positive and proactive approach towards debt collection within the teamMotivate staff and maintain team atmosphereResolve escalated collection issues and disputes in a professional manner, maintaining the relationship with the debtorJob Requirements:Minimum of 5 years of experience in the commercial or consumer collections industry, with at least 2 years in a manager role.Demonstrated ability to lead a team and achieve collection targets.Strong analytical skills with the ability to make data-driven decisionsExcellent verbal and written communication skillsHigh level of professionalism and negotiation skills.Proficient in MS Office SuiteCompensation and Benefits:Competitive salary, comprehensive benefits package, and significant opportunities for career growth and advancement.Benefit package with health, dental, vision, life, and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy - start with 18 days per yearPaid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choiceWe look forward to you joining our team!! Altus Commercial Receivables is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Commercial Collector Manager

Emma

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About Altus Commercial Receivables:

www.trustaltus.com/

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